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Determinants of customer satisfaction with airline services: An analysis of customer feedback big data

Park, E.; Jang, Y.; Kim, J.; Jeong, N.J.; Bae, K.; del Pobil, A.P.

ArticleIssue Date2019CitationJournal of Retailing and Consumer Services, v.51, pp 186 - 190PublisherElsevier Ltd

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Automatic speech act classification of Korean dialogue based on the hierarchical structure of speech act categories

Koo, Y.; Kim, J.; Hong, M.

ArticleIssue Date2019CitationProceedings of the 33rd Pacific Asia Conference on Language, Information and Computation, PACLIC 2019, pp 432 - 441PublisherWaseda Institute for the Study of Language and Information, Waseda University

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Wake-up task: Understanding Users in Task-based Mobile Alarm App

Oh, K.T.; Kim, J.; Lee, U.; Han, J.; Shin, J.; Song, I.S.; Park, E.; Ko, M.

ArticleIssue Date2019CitationConference on Human Factors in Computing Systems - ProceedingsPublisherAssociation for Computing Machinery

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(03063) 25-2, SUNGKYUNKWAN-RO, JONGNO-GU, SEOUL, KOREA samsunglib@skku.edu

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