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Determinants of customer satisfaction with airline services: An analysis of customer feedback big data

Park, E.; Jang, Y.; Kim, J.; Jeong, N.J.; Bae, K.; del Pobil, A.P.

ArticleIssue Date2019CitationJournal of Retailing and Consumer Services, v.51, pp 186 - 190PublisherElsevier Ltd

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Identification and Comparison of the Persuasive Elements Present in "Best Answers" to STD-Related Questions on Social Q&A Sites: Yahoo! Answers (United States) Versus Knowledge-iN (South Korea)

Bae, BJ[Bae, Beom Jun]; Yi, YJ[Yi, Yong Jeong]

ArticleIssue Date2019CitationINTERNATIONAL JOURNAL OF COMMUNICATION, v.13, pp.2516 - 2534PublisherUSC ANNENBERG PRESS

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(03063) 25-2, SUNGKYUNKWAN-RO, JONGNO-GU, SEOUL, KOREA samsunglib@skku.edu

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