상세 보기
Open quality in the digitalization era: concept, principles, and implementation framework
- Shin, Wan Seon;
- Malikah;
- Dahlgaard-Park, S. M.;
- Dahlgaard, J. J.;
- Song, Hojun
Citations
WEB OF SCIENCE
2Citations
SCOPUS
3초록
Quality goals have evolved according to the industrial revolution stages from 'Small Quality' to 'Big Quality' and now to 'Open Quality' in the digital transformation era. This study systematically reviews the chronological development of quality paradigms describing how quality management has evolved from Small to Big to Open Quality. We delineate the concept of Open Quality, emphasizing MTCI-based approach: measurability, traceability, connectivity, and integration. An implementation framework is also presented for the practical adoption of the Open Quality concept along with six key principles. The proposed framework is finally validated through a case study in a South Korean defense company.
키워드
Digital transformation; quality management; open quality; quality optimization; measurability; traceability; connectivity; integration; MULTIOBJECTIVE OPTIMIZATION; CUSTOMER SATISFACTION; MANAGEMENT; INDUSTRY; BLOCKCHAIN
- 제목
- Open quality in the digitalization era: concept, principles, and implementation framework
- 저자
- Shin, Wan Seon; Malikah; Dahlgaard-Park, S. M.; Dahlgaard, J. J.; Song, Hojun
- 발행일
- 2025-03
- 유형
- Article; Early Access
- 권
- 36
- 호
- 7-8
- 페이지
- 675 ~ 694